Help and service guide
How do I post a request?
Choose a service and city or remote work, add timing and describe the task. You can discuss the budget. Compare offers, then agree on scope, price and time in chat. Accepted terms remain in the request.
How are platform services paid?
The price of a reply or another paid action appears before confirmation. Payment availability depends on the configured provider. The platform balance pays for its own services. Paying a professional for work is not automatically an escrow transaction. Read refund terms on the payments page.
How do reviews and documents work?
Reviews relate to actual communication or work. Communication reviews are labelled separately and do not verify completed work. Education documents and identity are checked separately. Publishing a file requires its owner’s consent.
How do I repeat a request?
From completed work, open a similar request or invite the same professional again. Agree on a new date and price. Set a reminder for recurring services. It never publishes or pays for a request on your behalf.
How can I report an issue or appeal?
Open support in your account, give the request identifier and explain the event and desired outcome. Add the reason for disagreement when appealing. The conversation and response remain in the ticket. Never send passwords, login codes or full card details.
How do I access or delete my data?
Settings include an export of account records and your texts. Download files separately. Account closure hides the profile and disables sign-in. Data deletion is reviewed separately; financial and interaction history is not erased automatically. Resolve active work or payments with support first.